# Our Value

Our service is highly valued. Researchers who attend our trainings are asked to rate our service out of 10. In 2020, we achieved a [high Net Promoter Score](https://www.retently.com/blog/good-net-promoter-score) of 76.91% according to 1,264 researchers who have accessed our services (Source: Feedback survey data, 2020). This is high compared to the [industry standard of 69 for Education](https://customergauge.com/benchmarks/industry/education). The mean score was 9.15 out of 10.

![](https://3388451141-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MN_F1TkjNdCGZXjSSBC%2F-MNgzuBFvCzCZ5KlByTL%2F-MNgzy1mSrVavU4q1Uxc%2FNPS.png?alt=media\&token=8e1355ad-add8-4a2a-a4b3-37e8bacfbb5d)

Examples of anonymous feedback from our attendees (Source: Feedback survey data, 2020):

* “Provided me with **immediately usable skills**”
* “\[The trainer] was very **knowledgeable** and presented the content well... Lots of **resources** are provided and really appreciate \[the trainer] staying behind to answer individual questions”
* “I loved the enthusiasm and teaching method. Concepts were very **well explained**.”
* "The training is given in bite size pieces, therefore as beginners it's **easy to grasp** and learn. Plus, **challenges** are good since they will make us know whether we actually learnt what is being demonstrated or not."
* “The session was really interesting and very clearly presented, and as a total beginner I was able to **learn heaps in a short amount of time**.”
* “The **hands-on approach** got me to follow along as \[the trainer] went through her slides, and to ask questions whenever I reached a stumbling block. Getting **feedback in real-time** is always nice.”
* “The teaching was great - the small group size allowed very personal and direct teaching. I really enjoyed the application task - it's definitely where **my skills were consolidated**.”
* “**Sharing** our own attempts and seeing other attendees' attempts helps to **troubleshoot** things you might not have expected or difficulties that you might not know that you will encounter until you do”
* "The **support** has been great, especially for a beginner like me. The staff are very **knowledgeable** and/or are able to point me in the right direction"