Our Value

Our service is highly valued. Researchers who attend our trainings are asked to rate our service out of 10. In 2020, we achieved a high Net Promoter Score of 76.91% according to 1,264 researchers who have accessed our services (Source: Feedback survey data, 2020). This is high compared to the industry standard of 69 for Education. The mean score was 9.15 out of 10.

Examples of anonymous feedback from our attendees (Source: Feedback survey data, 2020):

• “Provided me with immediately usable skills”

• “[The trainer] was very knowledgeable and presented the content well... Lots of resources are provided and really appreciate [the trainer] staying behind to answer individual questions”

• “I loved the enthusiasm and teaching method. Concepts were very well explained.”

• "The training is given in bite size pieces, therefore as beginners it's easy to grasp and learn. Plus, challenges are good since they will make us know whether we actually learnt what is being demonstrated or not."

• “The session was really interesting and very clearly presented, and as a total beginner I was able to learn heaps in a short amount of time.”

• “The hands-on approach got me to follow along as [the trainer] went through her slides, and to ask questions whenever I reached a stumbling block. Getting feedback in real-time is always nice.”

• “The teaching was great - the small group size allowed very personal and direct teaching. I really enjoyed the application task - it's definitely where my skills were consolidated.”

• “Sharing our own attempts and seeing other attendees' attempts helps to troubleshoot things you might not have expected or difficulties that you might not know that you will encounter until you do”

• "The support has been great, especially for a beginner like me. The staff are very knowledgeable and/or are able to point me in the right direction"